Take your career to the next level by joining a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.

Discover your path to eCommerce freedom with us!

The Company in a Nutshell

GTEcom BV (https://gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach
• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company

We’re on the lookout for a PayPal Disputes Agent to join our expanding team and drive our company’s growth!

The Challenge

In this role, you'll be at the forefront of resolving complex transaction disputes processed through PayPal. Your challenge will be to navigate the intricacies of these payment systems, ensuring that each case is handled with precision and empathy. You'll need to swiftly address customer concerns, maintain a high level of accuracy, and consistently deliver solutions that uphold our commitment to exceptional service.

Day in the Life of a PayPal Disputes Agent at GT Ecom

• You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing errors, product or service quality issues.
• You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
• You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.
• You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
• You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
• You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.

Success Milestones for this role

• Master Systems and Processes: Quickly familiarize yourself with PayPal and its dispute resolution procedures and begin handling disputes efficiently.
• Achieve and Maintain High Win Rate: Consistently achieve and maintain a 90%-win rate in resolving disputes, demonstrating your growing expertise in managing complex cases.
• Contribute to Process Improvement: Identify opportunities to streamline the dispute resolution process, suggesting improvements that lead to faster resolutions and enhanced customer satisfaction.

Your Team When You Join Us

You’ll be joining our dedicated disputes team, consisting of at least 12 members working remotely from the Philippines. Our team is close-knit and collaborative, focused on resolving customer issues and delivering exceptional service together.

We would love to hear from you if…

• You have at least 1 year of experience in a similar role
• You maintain a minimum of an 80%-win rate in dispute resolutions
• You are proficient in PayPal disputes resolution
• You are an excellent communicator with strong interpersonal skills
• You thrive on solving problems and making decisions.
• You excel at prioritizing, multitasking, and meeting deadlines.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Overview of Our Interview Process

1. Invitation to Test Gorilla Assessment - If you pass the resume screening, you will be invited to take a 20 - minute written examination to help us assess your fitness to the role and our team. Please note that passing this stage is crucial to move forward to the hiring process.
2. Initial interview - Our Recruiter will reach out to you to discuss the next steps.
3. Culture fit interview - If you progress, you'll have a 15-minute conversation with our HR Manager to assess cultural fit.
4. Final Interview - Meet with the Disputes Manager.
5. Offer Discussion - If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
6. Pre-Onboarding Process
   1. Background Check: Verification of your identification and declared address.
   2. Reference Check: We’ll contact your three references for their feedback.
      
7. Onboarding: Once all checks are completed, we’ll initiate the onboarding process.